We want you to be absolutely delighted with our products, prices and service – so we provide some very simple guarantees.
Our Product Guarantee
We are so confident in our products that, in the unlikely event that something goes wrong within the first year after purchase, you can simply send it back to us and we will happily refund or replace the item. For details of how to return anything, please visit our Returns page.
Our Service Guarantee
If you decide that you have made a mistake or wish to change your mind then please send the items back in their original packaging within 14 days of receipt and again we will happily refund or exchange the item. For details of how to return anything, please visit our Returns page.
Unfortunately you cannot refund products which have been used, such as defibrillators or pads.
Our Price Match Guarantee
We are so confident in our prices on all our defibrillators that if you find the same product cheaper elsewhere online then we will match the price.
Get in touch with details of the retailer, the product and the price and we will match the price you saw elsewhere. To make it fair, all we ask is that it is a UK based online retailer (not an auction site) like ourselves, that the product is original, new and readily available, and that it is not a clearance, seconds or sale item. You can find our email address on the Contact Us page.