Terms and Conditions of Sale

Website & Catalogue Terms of Use

The most important condition is this: please enjoy using our website, and we hope it makes it easy for you to find products which will delight and help you, and which will make your workplace or environment safer.

Please don’t copy anything from our website other than for your own use; please don’t change them and then redistribute them; and please don’t use them to conduct activities that breach any laws or infringe any third party’s rights.

Our website is as accurate and as up to date as we can possibly make it, but we reserve the right to make changes and (because we are human) to make the occasional error.


Product Description

We take every reasonable care to ensure that product descriptions, measurements and specifications are accurate but there may be variations between these and the goods supplied.


We try to make sure that pricing is as accurate as possible. The correct price for any product is that displayed on the website at the time we receive your order. If we make a mistake on price and it is higher than it should be then we will refund the difference.

We will always try to give you the best possible deals and to be as fair as possible on price.

If an item is on sale, the ‘was’ price will always be the highest price in the last 12 months, and it will have been at that price for at least 28 consecutive days.

Ordering & Payment

Orders are accepted when we dispatch an item. We might not be able to accept your order if:

  • your funds don’t clear, whether you are paying by credit card or debit card
  • we have made a pricing or product description error
  • a product is out of stock, is not available, or was a sale item and all stock has cleared
  • we believe you are not using our website responsibly

We care a lot about protecting you from fraud. If we suspect that your card has been stolen and someone else is using it then we will not sell the goods to them. For this reason, we reserve the right to refuse any order.

We accept credit card and debit card payments via our secure website or over the phone.

Stock & Delivery

Please visit our Delivery Information page for details on stock, delivery timescales, delivery costs and addresses we deliver to.

Cancellations & Returns

Please visit our Cancellations and Returns page for details of how to cancel or return products.

Registered office

Unit 11, Mercury Quays, Ashley Lane, Shipley, BD17 7DB

Company Registration Number: 11634473     |    VAT number: 321022179

The Legal Stuff

By registering or placing an order you confirm that you have read, understood and agree to these Terms and Conditions in their entirety. If you do not agree to these Terms and Conditions in their entirety, you must not register or order any product or service. We reserve the right to change or amend these Terms and Conditions at any time and without notice to you. The latest version of the Terms and Conditions will be shown on our website. We recommend that you revisit this page regularly to keep you informed of the current website terms that apply to your use of the website. By continuing to access, browse and use this website, you will be deemed to have agreed to any changes or updates to our Terms and Conditions.

You agree not to infringe the copyright of our websites and catalogues or any other intellectual property (for example by copying and reusing images).

Our websites, catalogues and guides are produced as accurately as possible, but to the fullest extent permitted by the law we make no representations, warranties (express or implied) with respect to the content.

Any customer help, advice or guidance is provided without any express warranties or guarantees.

We exclude to the fullest extent permissible by law any and all liability howsoever arising for any faults, inaccuracies or omissions relating to our websites, catalogues and guides and the unavailability of our website. We only refund up to the total price of the goods, we do not compensate for the cost of installation.

No director, employee or representative will be liable whether in contract, tort, negligence or otherwise, for any loss or damage whether direct or indirect arising out of or in connection with your use of our websites, catalogues or guides, including, without limitation, damage to software or hardware, economic loss, loss of data, consequential damage, loss of or damage to property and claims of third parties.

None of these exclusions and limitations are intended to limit any rights you have as a customer, or any statutory rights which may not be excluded, nor in any way to exclude or limit our liability to you for death or personal injury resulting from our negligence or that of our agents, representatives or employees.

Each of the above exclusions and/or limitations shall be construed as a separate and severable provision of these terms.

If any court holds any provision of these terms to be void or unenforceable, it shall be deleted and the remaining provisions shall continue in full force and effect.

These terms shall be governed by and construed in accordance with the laws of England and Wales, and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.